News

Tough new rules to better protect households and small businesses in their dealings with energy retailers came into effect on January 1, 2017. Please visit for more information.

Festival Hydro has applied for changes to its electricity distribution rates effective January 1, 2017. The Ontario Energy Board's notice to customers can be found here.

From November 28th to December 7th, Innovative Research will be conducting phone-call interviews with Festival Hydro customers regarding their satisfaction. Details can be found here.

Festival Hydro has been made aware of yet another customer scam. Details can be found here.

Festival Hydro has posted its 2015 Scorecard and Management Discussion & Analysis which may be found here.

Some of our customers have experienced a delay in receiving their statements for the due date of February 9th , 2016. These bills are being created today, January 29th, and will be in the mail today. We apologize for any inconvenience this may cause you. If you have any questions...

Effective January 1, 2016, the Ontario government is removing the Debt Retirement Charge (DRC) from all residential customers’ bills. The DRC is to remain on all other electricity users’ bills until the residual stranded debt is retired — this has been estimated to occur by the...

Winter time-of-use hours and rates begin November 1st, 2015 and continue to April 30th , 2016. For more information on time of use rates please visit the Ontario Energy Board website or visit our Rates page

Electric contractors are advised that commencing October 5, 2015 planned service work inspections for the communities of Seaforth & Brussels are moving from the 1st and 3rd Thursday of the month to the 1stand 3rd Wednesday of the month. ESA has determined that after working with...

Festival Hydro has applied to the Ontario Energy Board (OEB) to adjust the rates it charges for the distribution of electricity effective January 1, 2016. Attached is the OEB’s Notice to Customers, which may be found here. A copy of this Notice, along with the 2016 IRM...